Frequently Asked Questions
1. What is artificial turf made of?
Our artificial turf is made from high-quality UV-resistant polyethylene and polypropylene fibers, attached to a durable backing. The materials are non-toxic, lead-free, and designed to look and feel like natural grass.
2. How long does artificial turf last?
With proper installation and occasional basic maintenance, our artificial turf can last 8-15 years. All our products come with a 6-month warranty against manufacturing defects.
3. Is artificial turf safe for pets and children?
Yes. All our turf products are non-toxic, lead-free, and safe for both pets and children. They are designed to withstand active play and are easy to clean.
4. How do I clean and maintain artificial turf?
Maintenance is minimal: occasional rinsing with a garden hose to remove dust, brushing to keep fibers upright, and removing debris like leaves. Unlike natural grass, there is no need for mowing, watering, fertilizing, or pesticides.
5. Can artificial turf be installed over existing grass or concrete?
Artificial turf should be installed over a properly prepared base. For lawn applications, we recommend removing existing grass and installing a compacted gravel/sand base. For balconies or patios, installation over concrete is possible with proper drainage consideration.
6. Does artificial turf drain water?
Yes. Our turf features a perforated backing that allows water to drain through efficiently, preventing puddles and waterlogging.
7. How do I choose the right turf for my project?
Consider your primary use: lawn replacement, pet area, balcony, or decorative. Browse our collections or contact us for personalized recommendations. Each product page includes detailed specifications to help you decide.
8. What are the shipping times?
Processing takes 0-2 business days, and shipping takes 1-12 business days depending on your location. See our Shipping Policy for full details.
9. Can I return or exchange my order?
Yes, we offer free returns or exchanges within 30 days of receipt for eligible cases. See our Return Policy for complete details.
10. Do you offer samples?
We recommend browsing our product images and descriptions on the website. For large projects, contact our team to discuss your needs.